Refund & Return Policy
At Nani Jewellers, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in original condition
- All tags and packaging are intact
- The item is not damaged or altered
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Bridal sets and customized jewellery
- Items purchased on sale or discount
- Earrings (due to hygiene reasons)
3. Refund Process
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via the original payment method (or bank transfer if applicable)
4. Exchange Policy
We offer exchanges for defective or damaged items only. If you received a damaged product, please contact us within 48 hours of delivery with clear photos.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping charges are non-refundable
6. Order Cancellation
Orders can only be canceled within 12 hours of placing the order. After that, orders may already be processed or shipped.
7. Contact Us
For any return, refund, or exchange requests, please contact us:
📧 Email: support@nanijewellers.com
📞 Phone: (Add your number)
